Your choice
Recording is off until you switch it on for a user.
Record the calls that matterAdd-on
Record calls, play them back and download them from one screen. Recording is an add-on at $5 per user a month.
Why it matters
One place for everything
Play back, search and download from the Recordings screen.
Review with AI
Turn a recorded call into a summary, scorecard and transcript.
How it works
Real screens from the Dialsyx dialer.
The Recordings screen
All recorded calls are listed with the number, date and length.
- Play and download
- Search by number
- Delete when finished
A small Record card
Capture only the calls you choose.
- Start and stop
- A REC badge shows when you record
- Saved with the call
Storage you can see
A meter shows how much space you have used.
- 50 MB per user unless your plan says more
- Ask us for more space
- Deleting also removes the transcript and AI review
How to use it
- Add RecordingAsk us to add it to your account.
- Tell peopleSay at the start of the call that you may record.
- RecordUse the Record card or automatic recording.
- ReviewPlay it back or open the AI insights.
Good to know
- Recording is an add-on: $5 per user a month, taxes included.
- Follow the rules that apply to you, and get consent where the law or your policy requires it.
- Dialsyx also records every call for compliance checks and keeps those for 90 days.
Learn more
Step-by-step instructions with screenshots.
Questions
Is recording legal?
Rules depend on your situation, so please check what applies to you. Our policy asks you to have a lawful reason, tell the other person at the start of the call and get consent where required.
How long are recordings kept?
Your recordings are kept until you delete them or the account closes, plus 30 days.
Can I try it first?
Yes. After approval you can take a trial of a couple of hours or a demo meeting, case by case.
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From the Dialsyx blog
Guides that go with this page.
Call recording and consent: best practice for business teamsRecording calls helps with training and disputes, but consent rules differ by place. Learn a safe, simple routine your team can follow.2 min read
AI call summaries and transcripts: how they work and why teams use themAI can turn a call into a transcript and a short summary. Learn how it works, where it helps teams and what to check for accuracy and privacy.2 min read
Seven call metrics small teams should trackYou do not need a giant dashboard. These seven call numbers show whether your team is talking to the right people and following through.2 min read