Acceptable Use Policy

Permitted use

Lawful business calling by the named agent on each user account: sales, customer service, appointments, follow-ups and similar work.

You must not use the service to

• Break any law that applies to you or to the people you call, or the rules of the telephone networks that carry the calls, including those of Dialsyx’s carrier.
• Make fraudulent, deceptive, threatening, abusive or harassing calls, or calls that pretend to come from another person, business, bank, government body or Dialsyx.
• Make unsolicited, spam, mass automated or pre-recorded calls (robocalls). Auto-dial in the Campaigns add-on only moves an agent to the next lead; a person must handle every call.
• Make marketing calls in breach of the rules that apply to them where the person you call lives, including do-not-call lists, consent rules and any registration that senders need, such as A2P 10DLC registration for texting in the USA. Respect a person who asks not to be called, and mark them Do Not Call.
• Hide or change the number shown to the person you call. Each line shows its assigned number.
• Collect phone numbers or personal data about people without a lawful reason, or call numbers from lists you have no right to use.
• Run phishing or other attempts to get money, passwords or personal data from people.
• Create traffic with no real business purpose, or take part in any scheme that makes calls only to earn money from the call itself.
• Resell, share or hand over a user account or login, or let anyone but the named agent use it.
• Interfere with, overload or try to break into the service, its servers or its carriers, or test its security without our written permission.
• Carry content or conduct that is unlawful, such as child exploitation, incitement to violence, illegal gambling or the sale of illegal goods.

Your duties

Keep logins safe, tell us at once about any misuse, and help us with a review when we ask. Train your agents on this policy; you are responsible for their calls.

Our rights

We may monitor calling patterns and review call logs and recordings to enforce this policy, limit or suspend an account while we look into a concern, and share information with our carriers, telecom regulators and other authorities where the law or our carrier requires it.

Reporting

To report abuse of the service, write to abuse@dialsyx.com or WhatsApp.

Changes

We may update this policy and will post the new version with its date.