No history on screen
Agents ask customers to repeat themselves.
A phone that gives support the full story
Take calls with the customer's history on screen, log every outcome and book callbacks you can keep.
The challenge
What gets in the way for customer support.
Forgotten callbacks
Promised callbacks slip through the cracks.
Quality is hard to check
Spot-checking calls takes too long.
How Dialsyx helps
Real screens from the Dialsyx dialer.
Know who is calling
Incoming calls show the saved contact, tags and last outcome before you answer.
- Incoming calls show who is calling
- Name, tags and last outcome at a glance
- Accept in one tap
One history per customer
Calls, notes and follow-ups sit together on each contact.
- Import up to 5,000 contacts from CSV or Excel
- Notes, tags and custom fields
- Do Not Call marking
Check quality faster
Use AI insights to review calls in seconds, then coach the moments that matter.
- AI summaries, scores and coaching tips
- Action items and customer signals
- A searchable transcript for recorded calls
A typical day
- Answer with contextSee who is calling and what happened last time.
- Solve and noteAdd a note to the contact while the call is fresh.
- Tag the outcomeMark it resolved, callback or follow-up.
- Call back on timeUse follow-ups so no promise is forgotten.
Call outcomes you can track
After every call, tag how it went with one tap. Outcomes keep your pipeline and reports accurate.
- Follow-up Required
- Callback Requested
- Wrong Number
- Other
- and more
What it costs
An example, based on how teams like yours usually set up.
Suggested setup
4 users with Recording
USA and Canada team pricing applies from 3 users. Example in US dollars; other countries have their own prices. Add or remove users and add-ons any time.
- Unlimited calling inside your plan’s countries, subject to our Fair Usage Policy
- Full dialer, CRM, follow-ups and call logs for every user
- A business number for each agent
Included for every user
- Call scripts
- Dashboard and call logs
- Contacts import up to 5,000
- Do Not Call marking
- Search everything
- Floating phone
- Live captions
Questions
Can agents see previous calls with a customer?
Yes. Every contact has a Call History tab and notes, so the agent sees what happened before.
Can I route calls between agents?
Each agent has their own number. Calls to a number ring that agent. Ask us about your setup.
Do I need to buy any hardware?
No. Use a computer with Chrome or Edge. There are no desk phones, wiring or site visit.
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From the Dialsyx blog
Guides that go with this page.
What is a business phone system? A plain guide for small teamsA business phone system gives your team shared numbers, call routing and records. Here is how modern cloud systems work and what to look for.2 min read
A simple lead follow-up system in seven stepsMost leads are lost between the first call and the second. Use this seven-step system to follow up on time and keep every lead moving.2 min read
Call scripts that work: five templates you can adaptA good call script is an outline, not a speech. Use these five templates for sales, follow-up, support and appointments, then make them your own.2 min read