Billing, Refund and Cancellation Policy

Prices and taxes

Plans are monthly and priced in US dollars per user. Prices include taxes, so the price you see is the price you pay. Add-ons are priced per user per month. In the USA and Canada, the team price applies from 3 users. Send us the business tax or VAT number you want on your invoices.

SMS in the USA and Canada has a one-time A2P 10DLC campaign registration fee of $10, which is non-refundable even if a carrier rejects or delays the campaign. After approval, SMS adds $8 per user a month. Toll-free numbers are $5 per number a month.

Billing period

Each month is paid in advance. The first month starts when your service starts, after any trial. The dialer’s Billing screen shows your plan, renewal date and days left, and a reminder appears in the last 3 days.

How to pay and renewal

By credit or debit card at checkout. Your plan renews automatically every 30 days, at the price shown when you ordered unless we tell you of a change, until you cancel. Cancel before the renewal date to avoid the next charge. If a renewal payment fails we may ask you to update your card, and we may limit or suspend the account if it stays unpaid.

Late payment

If the renewal date passes without payment, the dialer is locked and calls stop until you pay. We may release your number if the account stays unpaid for 14 days.

Changing your plan

To add a user or an add-on, tell us; it is billed from the day it starts. To remove one, tell us before the renewal date; it ends at the next renewal. In the USA and Canada, pricing moves between the one, two and three-user prices as the number of users changes.

Cancelling

You may cancel at any time, with at least 7 days’ notice before the renewal date. The service runs to the end of the month you have paid for, and there is no cancellation fee.

Refunds

Monthly fees are not refunded once the month has started, including part months, except where the law requires it or where we could not provide the service for a long period; in that case we will credit or refund the affected days. A payment made by mistake or twice is refunded when you tell us within 14 days.

Price changes

We will give you at least 30 days’ notice before a price change takes effect.

Questions about a bill

Write to us within 14 days of the invoice: billing@dialsyx.com, or WhatsApp.