The fastest way to reach us, from 8 AM to 5 PM New York time.
Support
Real people, ready to help. Our support hours are 8 AM to 5 PM New York time.
Reach us
Choose the way that suits you.
Support email
support@dialsyx.com for help with your account and the dialer.
Report abuse
abuse@dialsyx.com to report misuse of the service.
Before you contact us
Two minutes of checking often solves it.
Use Chrome or Edge
Many issues come from other browsers.
Check your microphone
Make sure the browser can use your microphone and the right device is selected.
Check your connection
Try a wired connection or move closer to your router.
Quick fixes
Calls ring but do not show on screen
Open Settings, go to Calling and press Fix Incoming Calls to reconnect your phone line.
My dialer is locked
The dialer locks when the renewal date passes without payment. Update your card when your payment provider asks you to, and we will confirm it and unlock your account. Message us if you need help.
My recordings are not saving
Each user has a storage allowance, 50 MB unless your plan says more. When it is full, delete old recordings or ask us to add space.
Live captions show no text
Live captions use the speech recognition in Chrome. Use Chrome, choose your caption language in Settings and allow microphone access.
I cannot hear the other person
Check your speaker in Calling Preferences. In Safari you cannot choose a speaker, so use Chrome or Edge.
I need to add a user or add-on
Message us on WhatsApp. We add it to your plan, and it is billed from the day it starts.
When you contact us
Tell us these and we can help faster.
| Please include | Why |
|---|---|
| Your login email | So we can find your account. |
| The number you called and the time | So we can check the call. |
| What you see on screen | A screenshot helps a lot. |
| Your browser and computer | So we can match your setup. |
From the Dialsyx blog
Guides that go with this page.
How to fix VoIP call quality problems: echo, choppy audio and delaysChoppy audio, echo or one-way sound? Use this step-by-step checklist to find the cause and fix common VoIP call quality problems fast.2 min read
How to choose a headset for a calling team: 7 things that matterA good headset improves every call. Learn the seven things to look for, from microphone quality to comfort, and how to avoid common mistakes.2 min read
How much internet bandwidth does a VoIP call need?Planning a calling team? See how much bandwidth each VoIP call uses, what matters more than speed and how to size your internet.2 min read