A clear summary
What was said, in a few lines.
Review any call in seconds
Turn a recorded call into a summary, action items, customer signals, a scorecard and coaching tips. Check AI text before you rely on it.
Why it matters
Action items
Turn them into follow-ups.
Coaching
A scorecard shows what went well.
How it works
Real screens from the Dialsyx dialer.
The review
An overall score and suggested outcome.
- Score and verdict
- Summary and topics
- Suggested outcome
Signals and actions
What the customer wants and what to do next.
- Buying signals
- Objections
- Action items
For coaching
See how an agent did.
- Scorecard
- Talk-time balance
- Notable moments
How to use it
- Record a callRecording must be on.
- Open the callFrom the call log.
- Choose AI InsightsRead the review.
- ActSchedule a follow-up or coach.
Good to know
- AI insights need a recorded call.
- AI text can contain mistakes, so check it.
- Recording is an add-on at $5 per user a month.
Learn more
Step-by-step instructions with screenshots.
Questions
Do I need Recording?
Yes. AI insights review recorded calls.
Are AI insights always right?
No. They are written by an automated service, so check them before you rely on them.
Can I try it first?
Yes. After approval you can take a trial of a couple of hours or a demo meeting, case by case.
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From the Dialsyx blog
Guides that go with this page.
AI call summaries and transcripts: how they work and why teams use themAI can turn a call into a transcript and a short summary. Learn how it works, where it helps teams and what to check for accuracy and privacy.2 min read
Call recording and consent: best practice for business teamsRecording calls helps with training and disputes, but consent rules differ by place. Learn a safe, simple routine your team can follow.2 min read
Seven call metrics small teams should trackYou do not need a giant dashboard. These seven call numbers show whether your team is talking to the right people and following through.2 min read