Frequently asked questions
Straight answers about countries, numbers, pricing, texting and payment.
Getting started
Do I need any hardware?
No. Dialsyx runs in your browser with a headset. There are no desk phones, wiring or site visits.
How do I get started?
Choose a plan, add what you need and pay. We confirm your payment, review the account and set up your numbers and login. You can also book a demo first.
Can I try Dialsyx first?
We offer demo meetings and short trials, case by case. A demo meeting is the usual choice.
Which browsers work best?
Chrome and Edge give the full feature set, including the floating phone.
Countries and numbers
Which countries are available?
The USA, Canada, the UK, Australia and Japan, plus the Global plan and UK to Europe calling. European numbers are available on request.
What number types can I get?
In the USA and Canada: local, toll-free and mobile. In the UK, Australia and Japan: local and mobile.
Can I choose my number or area code?
Tell us the area code or city you prefer. We assign numbers when your account is approved, based on availability.
What is the Global plan?
You choose a number from any available country and call anywhere in the world. It is $180 per user a month.
How does UK to Europe calling work?
You call European countries from a UK number. One country is $45 per user a month, two countries are $40 each, and each country after that is 7% cheaper.
What if my country is not listed?
Contact us. We can often arrange numbers for other markets and send a quotation.
Pricing and payment
How much does Dialsyx cost?
The USA and Canada plan is $23 for one user, $40 for two and $15 per user for three or more. The UK is $30 per user, Australia $45, Japan $65 and Global $180. Prices include taxes.
What do the add-ons cost?
Call recording is $5, campaigns and auto-dial are $8, and AI summary and transcript are $5, each per user a month.
Are taxes included?
Yes. All prices are in US dollars and include taxes.
How can I pay?
By credit or debit card at checkout. Your plan is billed every month and renews automatically until you cancel.
Is there a limit on users?
You can order up to 25 users online. Contact us for larger teams.
Calling and texting
Is calling unlimited?
Calling is unlimited inside your plan’s countries, subject to our Fair Usage Policy.
Can I send text messages?
SMS is available in the USA and Canada. It needs A2P 10DLC registration, which we handle for a one-time $10 fee that is non-refundable. After approval, SMS adds $8 per user a month.
What is A2P 10DLC?
It is the registration that carriers require before a business can send text messages from a standard local number in the USA.
Is voicemail available?
Yes, in the USA, Canada, the UK and Australia.
Can I record calls?
Yes, with the recording add-on at $5 per user a month. You are responsible for telling people and following the law. See our Call Recording policy.
Account and compliance
Does Dialsyx review accounts?
Yes. Every account is reviewed by our compliance team before it goes live, and we may review call patterns afterwards.
Can I get an invoice?
Yes. Email billing@dialsyx.com with your payment reference.
Where is Dialsyx based?
DIALSYX is based in Islamabad, Pakistan, and serves customers in the USA, Canada, the UK, Australia, Japan and beyond.
How do I contact support?
Message us on WhatsApp or email support@dialsyx.com. Support hours are 8 AM to 5 PM New York time.