Business voicemail greetings and voicemail scripts that get callbacks
A good voicemail greeting builds trust, and a good voicemail message gets a callback. Use these business voicemail scripts and tips.
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Many customers decide in seconds whether to leave a message. A clear greeting reassures them, and a clear message you leave for them makes them more likely to call back.
Greeting script for a business line
'Hello, you have reached [Business name]. We are sorry we missed your call. Please leave your name, number and a short message, and we will call you back within [time]. Thank you.'
After-hours greeting
'Thank you for calling [Business name]. Our hours are [days and times]. Please leave a message, and we will return your call on the next working day.'
Personal user greeting
'This is [Name] at [Business name]. I cannot take your call right now. Please leave a message and I will call you back by [time].'
Greeting tips
- Keep it under 20 seconds.
- Speak slowly and smile.
- Do not read out your whole menu of services.
- Update it for holidays and changes.
Voicemail message scripts when you call out
- First attempt: 'Hello [Name], it is [Rep] from [Business]. I am calling about [reason]. Please call me back on [number]. Thank you.'
- Second attempt: 'Hello [Name], [Rep] again from [Business]. I tried you earlier about [reason]. I will try again [day], or you can reach me on [number].'
- Final attempt: 'Hello [Name], [Rep] from [Business]. I do not want to bother you. If [topic] is a priority, call me on [number]. Otherwise I wish you all the best.'
Message tips
- Say your number slowly, twice.
- Give one reason to call back.
- Never leave a long sales pitch.
- Log each voicemail and set a follow-up.
Dialsyx includes voicemail where it is available and keeps a record of every call outcome. See voicemail docs and our follow-up system.
Do and do not
| Do | Do not |
|---|---|
| Say your name and company clearly | Mumble or rush |
| Give a callback time | Say "call me back sometime" |
| Repeat your number slowly | Read the number once, fast |
| Keep it friendly | Sound annoyed that they missed you |
Voicemail for different situations
- After a missed appointment: be kind and offer to rebook.
- After a quote: ask if they have questions and offer a time to talk.
- For a client waiting on news: give a short update and a time for the next one.
- For a new lead: mention how they contacted you.
Review your greeting every quarter and after any change in hours, staff or services. A greeting that says 'we are closed for the holidays' in March tells customers nobody is looking after the phone.
Frequently asked questions
How long should a voicemail greeting be?
Under 20 seconds.
Should I leave voicemails on cold calls?
A short, honest message can help, but follow the rules for your market.
How many voicemails before I stop?
Two or three over a couple of weeks is common. Stop if someone asks you to.
Is voicemail available in every country?
At Dialsyx, voicemail is available in the USA, Canada, the UK and Australia.
We build business calling for teams in the USA, Canada, the UK, Australia and Japan, with a browser phone and a built-in CRM. About Dialsyx
